Privacy Policy

This notice sets out what personal information Bizzo Casino gathers, the reasons we hold it, and the choices you have over its use. It applies to our website, mobile experience, and all customer communications.

Information we collect

When you register, we record identity details such as full name, date of birth, residential address, email address, and phone number. Verification documents — typically photo identification and a recent proof of address — are collected to satisfy licensing and anti-money-laundering duties.

Financial information includes deposit and withdrawal records, payment method identifiers in truncated form, and currency. Bizzo Casino does not store complete card numbers; these are handled by certified payment processors.

Technical information is captured automatically: IP address, approximate location derived from it, device type, operating system, browser version, and timestamps of each session.

We also keep correspondence with our support team, including chat transcripts and call notes, so that later enquiries can be answered accurately.

Why we process your information

The primary purpose is contractual: opening your account, settling wagers, processing payments, and resolving disputes cannot happen without these records.

A second purpose is legal compliance. Curaçao Gaming Authority conditions, anti-money-laundering rules, and tax obligations require us to retain identification and transaction histories and, where a lawful request is made, to disclose them to competent authorities.

A third purpose is protecting the platform. Behavioural signals help us spot bonus abuse, duplicate registrations, stolen payment instruments, and automated play.

Promotional messaging rests on your consent alone. Withdrawing it stops marketing immediately but does not affect service messages such as withdrawal confirmations or security alerts.

Sharing with third parties

Game content is supplied by external studios whose software runs within our platform. These providers receive gameplay data linked to a pseudonymous account reference rather than your name.

Payment institutions, identity verification bureaus, fraud-screening services, and cloud hosting providers act as processors under written agreements limiting them to instructed purposes.

Bizzo Casino does not sell personal information, and we do not pass contact details to unrelated advertisers.

Storage periods and security

Account and transaction records are retained for the period mandated by our licence after an account closes, after which they are deleted or irreversibly anonymised.

Data travels over encrypted connections, is held in access-controlled environments, and is reachable only by staff whose role requires it. Administrative access is logged and reviewed.

Should a breach occur that is likely to create a serious risk to you, we will notify affected players and the relevant supervisory body without undue delay.

Your choices and cookies

Australian players may request a copy of the personal information we hold, ask for corrections, object to certain processing, or seek erasure where no legal retention duty overrides the request. We verify identity before acting so that no third party can obtain your data.

Cookies keep you signed in, remember interface preferences, and measure how pages perform. Analytical and marketing cookies can be declined at first visit or changed later through the consent panel in the site footer; strictly necessary cookies cannot be switched off without breaking core functions.

Where to find help

• Data Protection contact — privacy enquiries submitted through the contact form in the Bizzo Casino help centre
• Office of the Australian Information Commissioner (OAIC) — for unresolved privacy complaints
• Bizzo Casino customer support — live chat, available daily